Return Policy

Zenzii Return Policy

We want you to be happy with your purchase, but if you are not satisfied with your order, we will gladly provide a full refund or store credit for any unworn items in their original packaging with ZENZII tags attached, within 30 days of the ship date.

 

United States Returns:

To return an item, please completely fill out the Zenzii Return Authorization form, link at the bottom of the page, and submit it to myreturn@zenzii.com for approval. A Zenzii Returns Department Representative will contact you regarding the status of your return authorization (RA) form via email. Once approved, you will receive a prepaid United States Postal Service shipping label the items to be returned. Please securely pack your merchandise intend for return and affix the pre-address and pre-paid label to your return package. Mail your return package at any US Postal Service mail carrier.

 

International Returns:

 International return requests must be approved by a ZENZII Returns Department representative prior to shipping back items. We do not provide free return shipping for international orders. customers are responsible for return shipping, duties, taxes and fees. A ZENZII Returns Department representative will contact you with the return shipping address once your return authorization has been approved. 

 

Exceptions:

- Discounted items purchased on sale are FINAL SALE only and cannot be refunded or exchanged.

- Any item received in poor condition due to manufacture’s defect will receive a full refund

 

REFUNDS:

You will receive an email notification from the ZENZII returns department once your refund has been process. Please allow up to 15 business days for the refund to appear in your account.

 

EXCHANGES

We can only provide exchanges for the same item.

 

Need assistance?

Please contact the ZENZII returns department at myreturn@zenzii.com or call 888.552.2323

 

Click here to download the RA form

 

**easy to use form—just click on the link, fill out the info and save it to your computer so you can email it to my return@zenzii.com